At The Watch Link, we are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process in line with Scottish consumer protection laws.

1. Returns Eligibility

You may return an item within 14 days of receiving it, provided that:

• The item is unused, unworn, and in its original packaging, or if sold as used, pre-owned, or refurbished, it must be returned in the same condition as received.
• All tags, protective films, and accessories remain intact.
• The item is not a custom-made or special-order product.

To start a return, please contact us at Info@TheWatchLink.com with your order number and reason for return.

2. Refund Process

Once we receive and inspect the returned item, we will process your refund within 7 business days.

• Refunds will be issued to the original payment method.
• Shipping costs are non-refundable, except if the item is faulty or incorrect.
• If the return does not meet our criteria, we may refuse the refund or offer a partial refund.

3. Exchanges

If you receive a damaged or incorrect item, you are eligible for an exchange.

• Contact us within 48 hours of delivery at Info@TheWatchLink.com with photos of the issue.
• We will arrange a replacement or issue a refund if a replacement is unavailable.

4. Return Shipping Costs

• Customers are responsible for return shipping costs unless the item is faulty or incorrect.
• We recommend using a trackable shipping service for returns, as we cannot be held responsible for lost parcels.

5. Non-Returnable Items

The following items cannot be returned:

• Custom-made or personalised watch parts.
• Gift cards or digital downloads.

6. Contact Information

For any questions or concerns about returns or refunds, please email us at:
Info@TheWatchLink.com